A bipartisan Bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the American government, a move aimed at stemming the tide of jobs heading to nations like India.
Introduced by Rep Tim Bishop and Rep David McKinley, the US Call Center Worker and Consumer Protection Act would also put some aggressive mandates on call centre operations.
"Outsourcing is one of the scourges of our economy and why we are struggling so to knock down the unemployment rate," said Bishop.
Under the protectionist legislation, not only would customer service representatives working overseas for United States corporations have to disclose their locations upon request, they would also have to offer callers the option of being transferred to call centres back in America, the Huffington Post reported.
Besides, the proposed legislation requires the secretary of labour to maintain a list of employers that locate call centres overseas.
The companies also require to provide 120-day advance notification before moving a call centre overseas.
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Introduced by Rep Tim Bishop and Rep David McKinley, the US Call Center Worker and Consumer Protection Act would also put some aggressive mandates on call centre operations.
"Outsourcing is one of the scourges of our economy and why we are struggling so to knock down the unemployment rate," said Bishop.
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Besides, the proposed legislation requires the secretary of labour to maintain a list of employers that locate call centres overseas.
The companies also require to provide 120-day advance notification before moving a call centre overseas.
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